Austria Service
The Austria SIM card, combined with an international mobile phone, is the most simple and economical solution for making and receiving mobile phone calls while in Austria. ALL incoming calls, regardless of their origin, are FREE! Pay the local rate for local calls and use a mobile phone in Austria like you do at home. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.
Benefits:
- 20 EUR ($24 USD) starter credit
- A local mobile phone number in Austria
- FREE incoming calls
- Voicemail
- Text messaging
- No yearly contract, monthly charges or credit check
Rates
Domestic calls
Domestic rates are per minute for outgoing calls.
All incoming calls on your Austria mobile phone regardless of where they originate are FREE.
| Calling to | Peak per minute rate |
Off-Peak per minute rate |
| Other Twist mobile phones | 0.21 EUR ($0.21 USD) |
0.21 EUR ($0.21 USD) |
| Other mobile phones | 0.21 EUR ($0.43 USD) |
0.21 EUR ($0.21 USD) |
| Landlines | 0.43 EUR ($0.43 USD) |
0.21 EUR ($0.21 USD) |
| Voicemail | 0.43 EUR ($0.43 USD) |
0.21 EUR ($0.21 USD) |
Peak times: 7:00 -19:00, Monday to Friday
Off-peak: 19:00 - 7:00, Weekends
Incoming text messages are free. Outgoing messages are 0.18 EUR each.
International calls
International rates are per minute for outgoing calls while in Austria.
All incoming calls are FREE!
| Calling to | Per minute rate |
| USA and Canada | 0.70 EUR ($0.80 USD) |
| Europe | 0.70 EUR ($0.80 USD) |
| Australia / New Zealand | 1.09 EUR ($1.30 USD) |
Roaming calls
International roaming with your Austria SIM card is not the cheapest alternative for staying in touch while on the road, but it can be convenient for crossing into Switzerland or Germany for a weekend. With international roaming, the benefit is that you don't have to buy a new SIM card and have a new mobile phone number for 2 short days in a new country.
There is a one time charge of 7 EUR ($9 USD) to have international roaming activated by Twist Customer Cervice on your Austria SIM card. Dial 0650 650 from your mobile phone for Twist Customer Service.
Coverage
Activating your service
Your Austria mobile phone number is located at the top of your welcome letter containing the Austria SIM card and begins +43 650. It is also located in the upper right hand corner of your Twist Austria SIM card packaging above the bar code and under the text "ihre Ruhnummer".
- Travel to Austria.
- Be sure that the battery is adequately charged.
- Insert the SIM card into your GSM phone*.
- Turn your phone on.
- Enter the PIN code^.
- Start calling.
* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.
^ Your phone will prompt you for a 4 digit PIN code, which is located under the first tab of the welcome letter affixed to the SIM card. The PUK is only required to unblock your cell phone if you enter in a PIN code incorrectly. Follow your cell phone manual instructions to correctly use the PUK to unblock your Austria SIM card if this occurs.
Making and receiving calls
How to make a call
To make an international call from your Austria mobile phone dial 00 (or +), followed by the country code (1 for the US), area code and phone number.
How family and friends call you
Family and friends need to dial the international prefix then the country code 43 and your mobile phone number.
For example, when calling from the United States, callers need to dial 011 43 and then your mobile phone number.
Recharging your account
To add credit to your Austria SIM card, you will need to purchase recharge vouchers, also called Twist-Refill. You will find these vouchers at most local local Tabac shops, convenience stores, TeleRing shops and authorized dealers in Austria. They are available in 2 denominations: 20 EUR ($24 USD) and 35 EUR ($42 USD).
To recharge your account:
- Purchase a recharge voucher.
- Scratch off the grey protective layer to reveal your voucher code.
- Enter your voucher code.
Do not purchase another Austria SIM card when your credit is depleted! You only need a recharge voucher!
Contacting Customer Service
Customer service for your Austria SIM card is available 24/7 by dialing 0650 650 from your mobile phone.
Service life
Every time you recharge your account, the validity of your SIM card will be extended for 15 months.
If you do not recharge your account within 15 months, your SIM card and phone number will be recycled and any remaining credit will be forfeit. To get connected again you will be required to purchase another SIM card.
Handset compatibility
This SIM card requires an unlocked international GSM mobile phone. If you do not have your own suitable handset, we have several models available for your review and consideration. Please click here for more information.
If you have difficulty using the service in your handset, please contact Customer service
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